Managing your Orders
I am a new customer. How can I find my Parter?
If you are a new customer and have never created an account or shopped with Juice Plus+, you will see a “Shop with a Partner” message at the top of the website. Click on it to open a pop-up with a search function. If you already know a Partner, click
Why can’t I see the name of my Partner when shopping with Juice Plus+?
If you already have a Partner but don't see their name at the top of the page:
Where can I find my previous orders?
To view your Juice Plus+ order history, simply log in to your account and access the ‘Payment History’ section. There, you'll see a full overview of all your orders. This includes both shipped items and non-shipment transactions such as instalment pa
Will I receive an order confirmation after placing my order?
You will receive an email confirmation with your customer reference number after the order has been placed. If you do not receive it within 1 hour, please make sure to also check your junk/spam folder. Contact our Customer Service Team if you still h
Can I add a product to an order that has already been paid for?
Once an order has been submitted, it is not possible to add further items to it. If you would like to purchase additional products, you will need to place a new order.
Can I rush the upcoming shipment?
Yes, you can expedite your next shipment at any time. Please note that if you are on a payment plan, any remaining instalments must still be paid according to the agreed payment schedule. Your next shipment will only be processed once the outstanding
Can I delay the upcoming shipment?
Yes, you can delay your next shipment at any time. Please note that if you are on a payment plan, any remaining instalments must still be paid according to the agreed payment schedule. Your next shipment will only be processed once the outstanding ba
Can I change the name on a Juice Plus+ order?
We recommend that each customer only place orders using their own personal account and avoid ordering on behalf of someone else or shipping to another person. However, if you’ve made a typo in the name of the recipient in the shipping address, you ca
Can I change the products in a subscription?
No, it is currently not possible to modify the products within a subscription. If you would like different products, you will need to start a new subscription with your preferred items.
How can I update payment information?
To update your Juice Plus+ payment information:. Alternatively, contact our Customer Service Team by phone at +44 1628 361251, making sure you have your customer ID and order number ready.
How do I cancel my Juice Plus+ subscription?
Regardless of the payment method you selected, you can cancel your subscription by logging into your account and clicking on ‘Subscriptions’ in the navigation panel. There, you’ll see three options:. Once you locate the subscription you wish to cance
Can I set my Juice Plus+ subscription to cancel in the middle of the instalment cycle?
Yes, this is possible. You can set your subscription to cancel at the end of the current instalment cycle by logging into your account. Once logged in, click on ‘Subscriptions’ in the navigation panel, choose the relevant subscription under Card, SEP
Can I pay the remaining balance on an active Juice Plus+ subscription and cancel it?
At the moment, this option isn’t available directly through your account. However, our Customer Care Team will be happy to assist you.
I have set my subscription to cancel, but the status shows as ‘active’. Is something wrong?
When a subscription is scheduled to cancel, the status will continue to show as ‘active’ until the final instalment has been processed. Once the last payment is completed, the status will automatically update to ‘cancelled.’
Why can’t I cancel my subscription?
If you're unable to cancel your subscription, it may be due to one of the following reasons:. We recommend checking your customer account for more details or contacting our Customer Care Team for further assistance.
How do I return my Juice Plus+ order?
You can request a return within 14 days of receiving your products. After submitting your request, you have up to 30 days to send back any unopened, resalable items. Please note that we cannot refund opened boxes of Bars, Uplift, Control, soups, Vari
What is the return processing time for Juice Plus+?
Upon receipt of the returned products at our warehouse, a verification process will be conducted, which can take up to 14 days. After the verification is complete, any refunds due will be processed within 5 to 10 business days.
Will I be refunded for the return shipping costs?
We do not refund return fees. The cost of returning any goods is at your expense, and we would always recommend the use of a tracked postage service. There may be exceptions that will be assessed on a case-by-case basis. To view our full returns poli
I sent my Juice Plus+ order back yesterday. Can I get the refund now?
Please note that we first need to receive the parcel at our warehouse, where the products will go through a verification process. This can take up to 14 business days. Once the return has been approved, any refund due will be issued to the original p